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TECXTREME – Legal & Customer Care Policy

Effective Date: 15-08-2025

1. Introduction

These Terms govern your use of tecxtreme.com and purchase of our products and services. By using our site, you agree to these Terms.

2. Products & Services

We sell:

  • Digital goods: premium articles, eBooks
  • Physical goods: gadgets, accessories, peripherals, PCs, PC assembling services

We also offer IT services through our associated platform CodeRevenge.com, including:

  • Web development
  • Web designing
  • Domain name registrations
  • Web app development
  • Mobile app development
  • Web hosting

3. Orders

Orders are subject to acceptance and availability. We reserve the right to cancel or refuse orders.

4. Pricing & Payment

Prices are displayed in appropriate currency (Rupees in India). We accept payments through secure third-party gateways.

5. Shipping & Delivery

Delivery times are estimates and may vary. Tracking will be provided for shipped items.

6. Digital Goods

Digital goods (eBooks, premium articles) are delivered electronically via email/download link after payment.

7. Refunds & Returns

  • Digital goods: Non-refundable once delivered.
  • Physical goods: Refunds/replacements available for defective/damaged products (see Refund Policy).
  • Services through CodeRevenge.com: Subject to CodeRevenge.com’s service terms.

8. Intellectual Property

All content, trademarks, and designs are the property of TECXTREME unless otherwise noted.

9. Limitation of Liability

We are not liable for indirect or consequential losses.

10. Governing Law

These Terms are governed by the laws of India.

1. Introduction

TECXTREME (“we,” “our,” “us”) operates tecxtreme.com and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information.

2. Information We Collect

  • Personal Information: Name, email, phone number, billing/shipping address, payment details (processed securely through third-party payment gateways).
  • Non-Personal Information: IP address, browser type, device type, pages visited.
  • Order Details: Products/services purchased, order history.

3. How We Use Your Information

  • Process and deliver orders
  • Provide customer support
  • Improve website functionality and services
  • Send order updates and promotional offers (with consent)
  • Comply with legal obligations

4. Sharing of Information

We do not sell your data.
We may share data with:

  • Payment processors
  • Shipping providers
  • IT service providers for website hosting and security

5. Services Through CodeRevenge.com

Certain IT services (web development, web designing, domain registration, web app development, mobile app development, and web hosting) are provided through our associated platform, CodeRevenge.com. If you purchase or use these services, your data may be shared with CodeRevenge.com solely for service delivery.

6. Cookies

We use cookies for site functionality, analytics, and personalized content.

7. Your Rights

You may request data access, correction, or deletion by contacting contact@tecxtreme.com.

8. Data Security

We use SSL encryption and secure servers to protect your information.

9. Contact

For privacy-related questions:
Email: contact@tecxtreme.com
Phone: 9959708805

 

GDPR Compliance (For EU/EEA Users)

If you are located in the European Union (EU) or European Economic Area (EEA), we process your personal data in compliance with the General Data Protection Regulation (GDPR).

Legal Basis for Processing
We process your data when:

  • You give us explicit consent

  • It is necessary to fulfill a contract with you

  • We have a legitimate business interest that does not override your rights

  • We are required by law to do so

Your Rights Under GDPR
As an EU/EEA resident, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate or incomplete data

  • Request deletion of your data (“Right to be Forgotten”)

  • Restrict or object to processing of your data

  • Request data portability

 

To exercise any of these rights, contact us at contact@tecxtreme.com. We will respond within 30 days.

1. Physical Goods

  • Eligibility: Returns accepted within 7 days of delivery for defective/damaged products.
  • Process: Contact support at tecxtremeofficial@gmail.com with order number and photos.
  • Refund Method: Refunds issued to the original payment method within 7–10 business days after approval.

2. Digital Goods

Due to the nature of digital products (eBooks, premium articles), all sales are final and non-refundable once delivered.

3. PC Assembling Services

Assembly service fees are non-refundable once service has been performed.

4. Services via CodeRevenge.com

Refunds for IT services (web development, hosting, domain registration, etc.) are handled as per CodeRevenge.com’s policies.

At Tecxtreme, we provide digital products such as premium articles, code snippets, and downloadable web applications and other software applications. Please read our policy carefully before making a purchase.

  • Instant Delivery: All products are delivered digitally and are accessible immediately after successful payment.

  • No Cancellation: Once a purchase is completed, orders cannot be cancelled, as access to digital content is granted instantly.

  • Refunds: Due to the nature of digital goods, refunds are generally not possible after access has been provided.

  • Exceptions: Refunds may only be granted in the following situations:

    1. If you were charged but did not receive access to your purchased product due to a technical error.

    2. If duplicate payment was made for the same order.

  • Resolution Time: Eligible refund requests will be processed within 7–10 business days to the original payment method.

For refund-related queries, please contact us at contact@tecxtreme.com with your order details.

At Tecxtreme, we specialize in providing digital products such as premium articles, code snippets, and downloadable web applications and Software.

  • Delivery Method: All our products are delivered digitally only.

  • Delivery Time: Upon successful payment, customers will receive instant access to the purchased content via their Tecxtreme account or direct download link.

  • No Physical Shipping: We do not ship any physical goods.

  • Non-Delivery Issues: In rare cases of technical error (e.g., failed email, broken download link), customers can contact us at contact@tecxtreme.com for assistance, and we will ensure access is restored within 24–48 hours.

We are here to help with any queries regarding your purchase or our services.

  • Email: contact@tecxtreme.com

  • Phone : +91 9959708805

  • Business Hours: 9:00 AM to 7:00 PM

  • Address: Vasavi's indra Prastha, 7-2-1813/5/A/1, Flat no.542, Czech colony, Street no.1, Sanathnagar, Hyderabad, 500018, Telangana, India. 

For any support related to digital product access, payment issues, or general inquiries, please reach out through the above channels.

1. Introduction

This Support Policy outlines how TECXTREME (“we,” “our,” “us”) provides assistance to customers who purchase products or services from tecxtreme.com.
Certain IT services are fulfilled through our associated platform, CodeRevenge.com, and may follow additional support guidelines stated there.

2. Scope of Support

We provide support for:

A. Physical Goods

  • PCs, Peripherals, Gadgets, Accessories:
    • Technical troubleshooting for purchased items
    • Assistance with warranty claims (where applicable)
    • Guidance on installation or usage
  • PC Assembling Services:
    • Post-assembly support for hardware issues related to the build
    • Assistance with setup and configuration (OS/software installation excluded unless purchased separately)

B. Digital Goods

  • Premium Articles, eBooks:
    • Assistance with download issues
    • Help with accessing purchased content
    • No content-related customization or rewriting support

C. Services (via CodeRevenge.com)

  • Web Development, Web Designing, Web/Mobile App Development
  • Web Hosting, Domain Name Registration
    • Technical assistance related to the purchased service
    • Setup guidance
    • Troubleshooting hosting or domain issues
    • Support request handling according to CodeRevenge.com’s operational hours and service-level agreements (SLAs)

3. Support Channels

You can reach our support team via:

  • Email: support@tecxtreme.com
  • Phone: 9959708805
  • Support Ticket System: Available on tecxtreme.com or CodeRevenge.com (for services fulfilled there)

4. Support Hours

  • Monday to Friday: 10:00 AM – 7:00 PM IST
  • Saturday: 10:00 AM – 4:00 PM IST
  • Sunday & Public Holidays: Closed
    (For urgent hosting/domain issues through CodeRevenge.com, 24/7 ticket support is available.)

5. Response & Resolution Times

We aim to respond to all queries within:

  • Digital/IT Services: 12–24 hours
  • Physical Goods: 24–48 hours
    Resolution times may vary depending on the complexity of the issue.

6. Customer Responsibilities

  • Provide order details, invoice, and any relevant screenshots/photos for faster resolution
  • Use genuine products/services purchased from TECXTREME or CodeRevenge.com for eligibility
  • Follow troubleshooting steps provided by our support team

7. Limitations of Support

  • Issues caused by third-party hardware/software not purchased from TECXTREME
  • Modifications or repairs performed by unauthorized personnel
  • Content-related disputes for digital goods (we only provide delivery/access assistance)

8. Escalation Procedure

If your issue remains unresolved, you can escalate to our senior support team by writing to help@tecxtreme.com with “Escalation” in the subject line.

The information, products, and services provided on tecxtreme.com are offered “as is” and “as available” without any warranties of any kind, either express or implied.

While TECXTREME strives to ensure that all information on this website is accurate and up to date, we make no representations or warranties about the completeness, reliability, or accuracy of any content, product descriptions, pricing, availability, or specifications. Content may be subject to change without prior notice.

Digital Goods & Services: All digital goods (including eBooks, premium articles, and downloadable content) are provided without warranties of merchantability or fitness for a particular purpose. IT services, including those provided through CodeRevenge.com, are subject to reasonable skill and care, but we do not guarantee uninterrupted, error-free, or entirely secure operation.

Physical Products: TECXTREME makes no guarantee that any product will meet your expectations or operate uninterrupted or without error. Any warranties for physical goods are limited to those provided by the respective manufacturers.

Limitation of Liability: To the maximum extent permitted by law, TECXTREME, its owners, employees, and partners shall not be liable for any direct, indirect, incidental, special, or consequential damages, including loss of data, revenue, profits, or business opportunities, arising from the use of our products, services, or website.

Third-Party Links & Services: Our website may contain links to third-party websites or services, including payment gateways and service partners. TECXTREME is not responsible for the content, security, or privacy practices of these third-party entities.

Use at Your Own Risk: By using our website, purchasing our products, or engaging our services, you acknowledge and agree that such use is at your sole risk, and you accept full responsibility for any consequences that may arise.

If you have any concerns about our products, services, or website content, please contact us at contact@tecxtreme.com before making any purchase or engaging our services.

If you want, I can also give you a shorter, one-paragraph “Footer Disclaimer” for the very bottom of your site. That way you’ll have both a full disclaimer in the accordion and a mini version in your footer.

1. Physical Goods

  • Eligibility: Returns accepted within 7 days of delivery for defective/damaged products.
  • Process: Contact support at tecxtremeofficial@gmail.com with order number and photos.
  • Refund Method: Refunds issued to the original payment method within 7–10 business days after approval.

2. Digital Goods

Due to the nature of digital products (eBooks, premium articles), all sales are final and non-refundable once delivered.

3. PC Assembling Services

Assembly service fees are non-refundable once service has been performed.

4. Services via CodeRevenge.com

Refunds for IT services (web development, hosting, domain registration, etc.) are handled as per CodeRevenge.com’s policies.

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